Daily Scoop FAQs

Introduction

  1. What is Daily Scoop?
  2. What will Daily Scoop cost me?
  3. Will the use of "Click-to-Call" functions be charged to my bill?
  4. What kind of offers are going to be sent to me?
  5. Will using Daily Scoop interfere with my phone service?
  6. When and where will I be able to use Daily Scoop?
  7. Can I receive offers from different areas when I'm traveling?
  8. How will I know when there is a software update available?
  9. Is there a service document that I am agreeing to by signing up for Daily Scoop?
  10. Daily Scoop is not pre-loaded on my phone - how can I get it?
  11. How do I cancel Daily Scoop?
  12. Is Daily Scoop available on all phone models?

User Preferences & Optimizing User Experience

  1. How do I open Daily Scoop, or view old offers and content again after they have been dismissed?
  2. I received an offer a few days ago. I was planning on using it, but it's not in my Recent Info & Offers. How do I get it back?
  3. Can I change the sound the Daily Scoop application makes? Can I turn the volume down or off?
  4. I don't want a certain type of content; is there any way I can block specific offers?
  5. I'm receiving offers too early in the morning/too late at night-what can I do?
  6. What does the "Call" option do? Is there a charge to use this function?
  7. What does the "Send Txt" option do? Is there a charge to use this function?
  8. What does the "Launch" option do? Is there a charge to use this function?
  9. What are ratings? How are they used?
  10. What are "Verizon Messages"?
  11. What are "Bonus Messages"?
  12. Can I personalize the content I receive throughout the day?
  13. Can I set my phone to only receive a certain type of content or offer?

Customer Service Troubleshooting
  1. I'm receiving offers from retailers and restaurants that are not in my area; what can I do?
  2. I'm receiving content and offers that are not local to me and/or my ZIP code has changed; what can I do?
  3. How can I cancel my Daily Scoop subscription?


Introduction

1. What is Daily Scoop?

It is an application for your mobile phone that allows you to receive interesting content, and valuable offers and discounts from Verizon Wireless and other retailers.

Daily Scoop sends you exclusive and valuable information for your daily life. You will receive the best offers from local and national retailers about new products, contests and discounted goods and services. In addition, you will receive content such as weather forecasts, movie releases, sports scores, fun facts and trivia, etc.

2. What will Daily Scoop cost me?

Daily Scoop comes pre-installed on many Verizon Wireless phones and it is free to use.

If Daily Scoop is not preloaded on your phone, you may be able to download it depending on your phone model. If you subscribe to an unlimited data feature with your calling plan, downloading the Daily Scoop application is free. If you do not subscribe to an unlimited data feature to your calling plan, you may incur data charges at applicable rates on either a minutes of use or megabyte basis for initially downloading the application and/or browsing other applications.

Once installed, you are not charged a subscription fee or an application fee. As indicated above, you may incur data transport charges for using the application based on your wireless plan.

3. Will the use of "Click-to-Call" or "Click-to-Launch" functions be charged to my bill?

Some offers will provide links to visit websites, click-to-call, or click-to-launch other applications or features. If you select those links or actions, you may be charged for normal airtime or data usage based on your current plan. This is the same charge as any other phone call or data session you may initiate from your mobile device.

4. What kind of offers are going to be sent to me?

You may receive everything from daily specials at local restaurants and sales at your favorite stores to prize giveaways for merchandise, food and tickets to sporting events, concerts or movies. You will also receive timely and useful information such as weather reports and stations with the lowest gas prices in your area. Sample content can be found here.

5. Will using Daily Scoop interfere with my phone service?

No. Daily Scoop software is tailored specifically for optimal user experience. It will not interrupt phone calls or other uses of the phone. It is specifically designed to deliver information to your device when it is not in use.

6. When and where will I be able to use Daily Scoop?

You will receive content from Daily Scoop anywhere within the network coverage areas. Offers will be delivered to your phone at various times throughout the day, and you will be able to review previously delivered content for the lifetime of that offer by opening up the application at any time.

7. Can I receive offers from different areas when I'm traveling?

Daily Scoop content and offers are specifically tailored to the ZIP code that you provide during registration. Once you have accepted the Daily Scoop Terms of Service, you will by default receive offers specific to this location. If you will be travelling to an area for an extended period of time, some phone models will allow you to confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize. Please allow 24 hours for ZIP code changes to take effect and remember to change your ZIP code again when you return from your trip.

8. How will I know when there is a software update available?

We will alert you of all applicable updates through the Daily Scoop service. When an application update is available, you will be able to easily obtain the update through GET IT NOW or via a Launch button-without having to visit a store.

9. Is there a service document that I am agreeing to by signing up for Daily Scoop?

Yes - your regular terms of service with Verizon Wireless apply. Additional Terms of Service (TOS) are located online at www.vzdailyscoop.com/tos.

  • If you download the application from GET IT NOW you will be asked to confirm that you are over 13 years old and to agree to the Terms of Service.
  • If Daily Scoop was originally on your phone when it was purchased it, shortly after you turn on your phone you will be asked to confirm that you are over 13 years old and to agree to the Terms of Service.
  • If you do not initially agree to accept TOS, a message will be available in the application allowing you to accept TOS later.
  • After you agree to the Terms of Service, we will ask you for your ZIP code so we can better serve you offers from your area. We will also ask your gender and date of birth to further tailor content and offers. You are not required to enter your ZIP code, gender, or date of birth to use the service.

10. Daily Scoop is not pre-loaded on my phone - how can I get it?

First you have to make sure your phone is Daily Scoop compatible. A list of eligible devices can be found on the VZDailyScoop website (www.vzdailyscoop.com/devices). Once you know your phone is eligible, downloading Daily Scoop is easy, you just:

Download through the GET IT NOW on your phone. To download it from your phone, follow these steps:
  1. Open GET IT NOW by pressing the right arrow key on your handset.
  2. Scroll down and select Tools on the Go. (Get Going on some phones)
  3. Scroll down and select Get New App (Featured Apps on some phones)
  4. Scroll down to Description: http://www.vzdailyscoop.com/dsicon.png Daily Scoop and select to install

Select phones come with Daily Scoop pre-installed. You can access Daily Scoop by Main Menu > Media Center > Browse & Download > Daily Scoop.

11. How do I cancel Daily Scoop?

You can cancel your Daily Scoop subscription by visiting support.mobileposse.com and selecting "Opt-Out."

12. Is Daily Scoop available on all phone models?

Not yet, but the list of compatible phones is always growing! For a complete list, visit our list of devices that are supported at www.vzdailyscoop.com/devices.

User Preferences & Optimizing User Experience

13. How do I open Daily Scoop, or view old offers and content again after they have been dismissed?

A list of current offers is available in Recent Info & Offers. If you downloaded Daily Scoop to your phone, to reach the Recent Info & Offers click on the Daily Scoop logo on the GET IT NOW → Tools on the Go menu. If Daily Scoop was originally on your phone when it was purchased it, to reach the Recent Info & Offers, click on the Daily Scoop logo on the Menu → Media Center → Browse & Download menu.

14. I received an offer a few days ago. I was planning on using it, but it's not in my Recent Info & Offers. How do I get it back?

Offers can be applicable for several days, but sometimes are only available for a limited time. On the left side of the Recent Info & Offers there is a graphic that indicates how long an offer is valid:

    Description: http://www.vzdailyscoop.com/num1.png Offer expires in one day
    Description: http://www.vzdailyscoop.com/num2.png Offer expires in two days
    Description: http://www.vzdailyscoop.com/num3.png Offer expires in three days
    Description: http://www.vzdailyscoop.com/numM.png Offer expires in more than three days

The Daily Scoop application automatically removes expired offers. If the offer has disappeared from Recent Info & Offers it cannot be retrieved. Don't worry-new offers will soon be taking its place.

15. Can I change the sound the Daily Scoop application makes? Can I turn the volume down or off?

You are able to disable the Daily Scoop alert sound by choosing "Options" from within the Recent Info & Offers Menu. Changing the volume setting on your phone's master controls will also change the volume of the alert sound. In the "Options" menu you can also set your sound option to the following selections:

  • Sound on - your phone will play a sound to alert you that an offer has arrived
  • Vibrate on - your phone will vibrate when an offer has arrived
  • Both - your phone will vibrate and play a sound when an offer has arrived
  • None - your phone will not notify you when an offer has arrived

16. I don't want a certain type of content; is there any way I can block specific offers?

Yes! On most phone models you will be able to customize your content and choose what time of day you would like to receive offers. Visit the Recent Info & Offers Menu and select "Options" and then "Personalize." Daily Scoop will also notify you that customization is possible through the alert system, which will link you directly to the customization page.

17. I'm receiving offers too early in the morning/too late at night-what can I do?

You may turn the sound off within the Recent Info & Offers Menu. To disable the Daily Scoop alert sound, choose "Options" from within the Recent Info & Offers Menu and select "None." This will disable the alert sounds of the offers being delivered. Another option would be to choose "Options" from within the Recent Info & Offers Menu and selecting Personalize to select "None of the Above" for the appropriate times of the day. Please allow 24 hours for content selections to take effect.

18. What does the "Call" option do? Is there a charge to use this function?

"Call" is a function available through the Daily Scoop application that allows you to place a phone call to a retailer directly from the offer. Selecting "Call" makes it easy for you to redeem offers that you are interested in with the click of a button. There is no additional charge for this service.

19. What does the "Send Txt" option do? Is there a charge to use this function?

"Send Txt" is a function available through the Daily Scoop application that allows you to send an SMS message in response to an offer. Click-to-SMS makes it easy for you to redeem offers that you are interested in with a single click. Standard text messaging rates may apply for this service.

20. What does the "Launch" option do? Is there a charge to use this function?

"Launch" is a function available through the Daily Scoop application that allows you to launch a mobile website or application download in response to an offer. Click-to-launch makes it easy for you to redeem offers promoting mobile websites or mobile digital media like applications, games, or ringtones. Standard mobile web usage charges and application download fees may apply.

21. What are ratings? How are they used?

Daily Scoop allows you to rate content-from one to five stars. Ratings are used to help us understand the types of content that are most popular with our users. Content that does not generate interest can then be removed or replaced with a more highly-rated option.

Note: The following FAQs only apply to preloaded handsets. If Daily Scoop was originally on your phone when it was purchased it you have a preloaded version of Daily Scoop (versus a download version).

22. What are "Verizon Messages"?

Verizon Messages are sent from Verizon Wireless to notify you of important dates, update you on new products and special offers, and keep you in-the-know with the latest Verizon Wireless news.

23. What are "Bonus Messages"?

Bonus Messages include content and offers from parties other than Verizon Wireless. Set Bonus Messages to 'On' to receive fun and informative content, like weather forecasts, local gas prices, and trivia, as well as valuable offers from local and national businesses. Sample content can be found
here.

24. Can I personalize the content I receive throughout the day?

You can personalize content you receive and confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize. You can select content for the following content types and times:

  • ZIP Code - Confirm or update the ZIP code used to tailor content and offers to your location.
  • Weather - select whether to receive local Weather forecasts daily on your phone's home screen between 8AM-9AM.
  • Gas Price Watch - select the number of days per week Gas Price Watch notifications display on your phone's home screen between 9AM-10AM.
  • Morning Content - select content that will typically display on your phone's home screen between 10AM-11AM daily.
  • Afternoon Content - select content that will typically display on your phone's home screen between 5PM-6PM daily.
  • Evening Content - select content that will typically display on your phone's home screen between 7PM-8PM daily.

Note: Content selections should begin appearing on your phone's home screen within 24 hours of the selection. Sample personalization content can be found
here.

25. Can I set my phone to only receive a certain type of content or offer?

Yes. We are always looking for input on what best fits your needs. There are two ways to manage the type of offers or content you receive. You may turn on or off notifications for both Verizon Messages and Bonus Messages through Recent Info and Offers:

    Menu → Options → Verizon Msgs → On/Off

      Or

    Menu → Options → Bonus Msgs → On/Off

    You will still be able to access these messages from Recent Info and Offers, but will not receive banner notifications when they are available.

    In addition you can personalize content you receive and confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize. Sample personalization content can be found here.

Recent Info & Offers Menu

26. I'm receiving offers from retailers and restaurants that are not in my area; what can I do?

You can confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize. Please allow 24 hours for ZIP code changes to take effect. Additionally you can send an email to Customer Service at vzdailyscoopsupport@mobileposse.com and let them know that your address, and specifically your ZIP code, may be incorrectly labeled in your account information. Please include your telephone number and correct ZIP code in order to help ensure that you receive pertinent local offers on your phone.

27. I'm receiving content and offers that are not local to me and/or my ZIP code has changed; what can I do?

You can confirm or update your ZIP code by choosing "Options" from within the Recent Info & Offers Menu and selecting Personalize. Please allow 24 hours for ZIP code changes to take effect. Additionally you can send an email to Customer Service at
vzdailyscoopsupport@mobileposse.com with the following information: your Verizon Wireless phone number, what type of phone you have, and your preferred ZIP code. Accurate information should help ensure that you receive pertinent local content and offers on your phone.

For more information, please visit www.vzdailyscoop.com

28. How can I cancel my Daily Scoop subscription?

You can cancel your Daily Scoop subscription by visiting
support.mobileposse.com and selecting "Opt-Out."